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2020 was the year that every company realized the importance of a great commerce experience. B2C firms are doubling down on omnichannel commerce; B2B firms are building complete commerce journeys; and new direct-to-consumer offerings are accelerating. At the same time, commerce platforms continue to evolve as the cloud and headless architectures overhaul the commerce tech stack. Your commerce success depends on marrying commerce strategy and commerce implementation in a comprehensive transformation program — and the help you receive from a service provider. Come to this session to hear the findings and results from our recent evaluation of the 14 most important commerce service providers.
Key takeaways:
Target audience level: intermediate
Vendors mentioned: Accenture, Capgemini, Cognizant, Deloitte, Dentsu, EPAM, HCL, IBM, Infosys, Tata Consultancy Services (TCS), Tech Mahindra, Valtech, Wipro, and WPP.
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Commerce service providers are the orchestrators of the software, data, and strategy you need to deliver great omnichannel commerce experiences. They should offer you skills for commerce transformation as well as assets and alliance partnership supported
In our 28-criterion evaluation of commerce services providers, we identified the 14 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, Dentsu, EPAM, HCL Technologies, IBM, Infosys, Tata Consultancy Services (TCS), Tech Mahindra, Valtech, W
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