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Description
One of the biggest challenges for customer experience (CX) leaders is turning their CX insights into action for their stakeholders. Join your peers to discuss tactics for convincing stakeholders to act on feedback or insights they need to know.
Principal analyst Pete Jacques and Senior Analyst Rich Saunders will moderate the discussion with B2C and B2B CX leaders. Please bring your questions, learnings, and recommended practices to share with the group.
This peer discussion will be most relevant for CX leaders in the US and EMEA who have at least a foundational maturity with their CX measurement programs.
Peer discussions are available exclusively to Forrester Decisions VIP Leaders and Leader license holders for their own participation.
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