Applying Lean Thinking To IT

CIOs Must Change IT's Workaround Culture To Stimulate Innovation

January 4th, 2008
With contributors:
Alex Cullen, Tim DeGennaro


Lean thinking is a powerful methodology that can help IT maximize the real value from technology spending. Lean is both a process improvement tool and a means to transition an IT culture from one of workaround and ambiguity to one of continuous improvement, leading to disciplined innovation. However, Lean thinking requires a formalized approach to governance based on detailed, specified, and synchronized processes and resources and a culture stimulating experimentation, rapid change, collaboration, and learning. CIOs looking to achieve lasting performance improvements in their organizations should consider Lean.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use costumer obsession to accelerate growth. That means empowering you to put the costumer at the center of everything you do: your leadership strategy, and operations. Becoming a costumer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.