Listen to industry discussion of service-oriented architecture (SOA), and you are likely to get the impression that SOA is best thought of as a technical approach for application integration. While SOA is not less than that, it is much more. Forrester has long said that the best SOA programs are those that approach SOA first and foremost from the perspective of business design. This report highlights five key business-focused SOA design and governance practices, using data from a recent Forrester survey to demonstrate how they contribute to higher levels of SOA satisfaction.