Trends Report

Case Study: How Barclaycard Helps Customers Manage Their Spending

Barclaycard Offers State-Of-The-Art Spending Categorization And Reporting

January 11th, 2011
VP
Vanessa Niemeyer, Ph.D.
With contributors:
Benjamin Ensor , Beth Hoffman

Summary

In August 2009, Barclaycard rolled out its new secure Web site, mybarclaycard, offering state-of-the-art functionality for managing credit cards online. The site combines excellent online banking features with online personal financial management functionality such as spending categorization and graphical spending reports. Barclaycard's new functionality drives online use and customer engagement. eBusiness executives at financial firms who want to follow leaders like Barclaycard with comparable functionality should set clear strategic objectives, take a step-by-step approach, obsess about usability, and provide actionable advice.

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