Report

Customer Experience Index 2008 Snapshot: PC Manufacturers

Apple's Customer Experience Stands Out From The Crowd
April 17th, 2009
With Contributors:
William Chu
and Steven Geller

Summary

Forrester asked nearly 4,600 consumers about their interactions with a variety of companies, gauging the usefulness, usability, and enjoyability of those experiences. Based on these consumer responses, we calculated the Customer Experience Index (CxPi) fo

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