Report

Customer Service Shines Through The Crisis

How Top Firms In Asia Pacific Differentiated With Customer Service For Better Customer Experiences

January 19th, 2021
Customer experience (CX) pros should read this report to gain insight into how these brands’ service teams responded to the situation and the results they achieved; CX pros can put these key lessons to work within their own organization.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.