Report

CX Participation Is Vital To Automation Success

Customer Experience Professionals Must Embrace And Support The Automation Program
May 11th, 2021
With Contributors:
Eric Brown
Sukriti Dangi
and Bill Nagel

Summary

Customer experience's (CX) goal of "humanizing" experiences might seem far removed from automation's focus on removing humans from business processes. But the pandemic-induced push to serve customers online has brought these two forces together, and firms

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