Report

Delight The Right Customers To Build A Successful Business

June 9th, 2020
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

Measuring the average experience across all customers can skew CX scores. Use this report to develop a method to identify CX that ensures your business thrives.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.