Trends Report

Emergency Communication: What To Do When You Declare A Disaster

July 8th, 2008
With contributors:
Simon Yates , Rachel Dines

Summary

It's 3 a.m. and you've just declared a disaster at one of your sites. How will you coordinate the efforts and monitor the progress of the response team? How will you notify hundreds, potentially thousands, of employees, partners, and customers? How will you determine their status and provide them with important information and instructions? Hopefully, your disaster recovery plan includes a process for emergency communication. If you have to coordinate a small response team and notify tens of employees, you can probably get by with a manual process that involves a simple call tree. But if you have to contact hundreds or thousands of individuals, you'll need a solution that is policy-based, automated, and reliable. Whether you deploy an in-house or a hosted system, emergency communication is an essential part of your disaster recovery plan, and there are a growing number of vendors who can provide solutions.

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