Report

Focus On Process, Technology, And Collaboration To Enhance Employee Enablement

Intermediate Level: The CX Transformation Playbook
February 5th, 2021
With
Ben Salamin
and Shayna Neuburg

Summary

Most companies have started down the path of creating employee experiences that enable good customer experience (CX) delivery. Few, though, have moved beyond small troubleshooting efforts to more holistic, self-sustaining initiatives designed to keep pace

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