Report

Future-Proof Your Customer Service: Build An AI-Infused Cognitive Contact Center

Changing Customer Journeys Require A Significant Shift In Contact Center Roles And Technologies
February 23rd, 2018
With Contributors:

Summary

Increased automation and the greater diversity of customer contact channels will complicate, not simplify, the job of contact center agents. Application development and delivery (AD&D) professionals need to anticipate the looming crisis and start retoolin

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.