Future-Proof Your Customer Service: Build An AI-Infused Cognitive Contact Center

Changing Customer Journeys Require A Significant Shift In Contact Center Roles And Technologies
February 23rd, 2018
With Contributors:


Increased automation and the greater diversity of customer contact channels will complicate, not simplify, the job of contact center agents. Application development and delivery (AD&D) professionals need to anticipate the looming crisis and start retoolin

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