Report

How AI And Automation Drive Better Customer Service Experiences

Follow Six Simple Steps To Avoid Frustrating Customers When Deploying AI And Automation In Customer Service
February 16th, 2021
With Contributors:
and Peggy Dostie

Summary

AI and automation are in demand for companies exploring ways to reduce their call center costs. But when companies fail to take the right approach, they disappoint both customers and employees. This report explains how to avoid the common pitfalls that ca

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