Report

How Customer Experience Drives Business Growth, 2020

December 3rd, 2020
With Contributors:
Brian Mukasa
and Shayna Neuburg

Summary

This report reveals the business impact of improving CX for 12 industries covered in Forrester’s Customer Experience Index (CX Index™).

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.