Report

How To Scale Your Chatbot

Focus On Design And Knowledge Management For Chatbot Success
December 16th, 2019
With Contributors:
Sukriti Dangi
and Bill Nagel

Summary

While setting up a chatbot is relatively easy, driving adoption and achieving scale and meaningful outcomes is an uphill climb, and many tech teams struggle to fulfill the promise of chatbot deployment. Scaling a chatbot is less about AI or conversational

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