Net Promoter Benchmarks, 2019 (US)

Net Promoter Scores Of 260 Organizations Across 16 Industries
November 7th, 2019
With Contributors:
Laura Tramm
Faith Adams
Ben Salamin
and Shayna Neuburg


Almost half of firms recently surveyed by Forrester use Net Promoter Score (NPS) as a key performance indicator (KPI) for the success of their customer experience (CX) efforts. In this report, we provide benchmark data and advice that will enable CX profe

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