Best Practice Report

New IT Models Will Focus On Service Improvement And Cost Reduction

July 16th, 2010
With contributor:


The recession gave CIOs the opportunity to consider new models for IT. But what new models and what parts of IT are they considering? And which models will stand the test of time? To answer this question, Forrester surveyed 178 IT executives, asking them if they were anticipating a restructuring, why, and what new models were of interest. We found that more than half expected that IT would be restructured within three years with the primary reasons being to improve services, reduce costs, and increase consistency of processes and systems. Not surprisingly, restructuring the applications organization was the highest priority, as this provides the greatest potential for cost savings and increased innovation. Finally, the business-process-based organization received the greatest interest; demand-supply and plan-build-run models came in second and third.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.