Report

Now Tech: Cloud Contact Center Vendors, Q2 2020

Forrester's Overview Of 25 Cloud Contact Center Providers
June 2nd, 2020
With Contributors:
Hailey Colin
and Diane Lynch

Summary

You can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact center. But to access these benefits, you'll first have to sel

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