Wave Report

The Forrester Wave™: Customer Journey Analytics Orchestration Platforms, Q3 2017

Kitewheel, Thunderhead, NICE, And Teradata Lead In An Emerging Field Of Vendors

September 14th, 2017
With contributors:
David Truog , Stephanie Balaouras , James McCormick , Gabriella Zoia

Summary

In our 27-criteria evaluation of customer journey analytics orchestration platform providers, we identified the 10 most significant ones — Adobe, ClickFox, ENGAGEcx, Kitewheel, NICE, Pointillist, Teradata, Thunderhead, Usermind, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals make the right choice.

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