Updated 2011: A Sample IT Infrastructure And Operations Balanced Scorecard

September 23rd, 2011
With contributors:
Doug Washburn, Eric Chi, Eveline Oehrlich


The Balanced Scorecard is built around four dimensions that have been adjusted for use in information technology: the value perspective, the customer orientation perspective, the operational excellence perspective, and the future, learning, and growth perspective. In this adaptation of the BSC for I&O, each perspective has two business objectives associated with it, and each objective can be measured with many different metrics. This is an update to the 2009 version of the IT I&O Balanced Scorecard.

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