ON-DEMAND WEBINAR

Your Customers Don't Want To Call You For Service

Original Broadcast Date: June 16th, 2016

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  • Your Customers Don't Want To Call You
    Trend Report
    February 29th, 2016

    Customers are increasingly using Web and mobile as a first point of contact with customer service organizations. Across all generations, they are also increasingly relying on digital channels like chat. Why? Customers expect companies to value their time,