Trends Report

The Six Factors That Separate Hype From Hope In Your Conversational AI Journey

Map Market Coverage And Language Support To Drive Value In Your Conversational Customer Interactions

August 6th, 2018
Leslie Joseph, Principal Analyst
Leslie Joseph Principal Analyst
With contributors:
Frederic Giron , Ashutosh Sharma , Brandon Purcell , Boris Evelson , Srividya Sridharan , Eric G. Brown , Rob Koplowitz , Sukriti Dangi , Bill Nagel

Summary

Despite the hype around artificial intelligence (AI) and conversational computing over the past few years, the killer conversational app for the enterprise is still elusive. Investments in natural language-based applications, including chatbots and speech-based assistants, usually disappoint. This report provides a reality check on the state of conversational computing across languages and use cases to help application development and delivery (AD&D) professionals outline a pragmatic strategy.

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