Leslie Joseph

Principal Analyst

Leslie’s research focuses on the themes of process automation, low-code application development, and automation-fueled digital transformation. His research helps CIOs and technology leaders prepare for the disruptive effects and opportunities ensuing from the advent of hybrid man-machine workforces, automation technologies, and the evolving nature of work.

The COVID-19 Crisis Will Accelerate Enterprise Automation Plans
Report
August 2nd, 2021 9 min read

The COVID-19 pandemic is an unprecedented event in every sphere of human life. As the situation continues to evolve, governments and communities draw on their reserves of resolve and resilience to cope with and mitigate the crisis. At the same time, the outbreak is creating structural changes within enterprises and in the world of work. When this pandemic passes, some behaviors and changes adopted during the pandemic will remain with us and affect both the workforce and work itself. This report looks at how automation has been a major force reshaping work since long before the COVID-19 pandemic; now, it’s taking on a new urgency in the context of business risk and resiliency.

Automation Is The New Fabric For Digital Business
Report
June 16th, 2021 9 min read

Applications have long been the core building block of the enterprise tech landscape — but change has quietly snuck up on us. A collection of diverse yet coevolving automation technologies such as robotic process automation (RPA), low-code tools, native integration platforms (iPaaS), process intelligence, chatbots, and machine learning are increasingly being woven into a loose fabric atop the application layer. They abstract features and functionality of the underlying apps to make them accessible for a broad spectrum of users. This report shows how the "automation fabric" is the layer where work gets done — and how it's becoming the new playground for digital transformation.

CX Participation Is Vital To Automation Success
Report
May 11th, 2021 8 min read

Customer experience's (CX) goal of "humanizing" experiences might seem far removed from automation's focus on removing humans from business processes. But the pandemic-induced push to serve customers online has brought these two forces together, and firms have learned transformational lessons from each. This report shows CX leaders how automation can improve CX and the important role that they themselves can play in supporting a successful automation program.

The Forrester Wave™: Midsize RPA Services, Q1 2021
Report
March 9th, 2021 14 min read

In our 21-criterion evaluation of midsize robotic process automation (RPA) service providers, we identified the 12 most significant ones — Accelirate, Agilify, Coforge, Digital Workforce, EXL, Hexaware, ITC Infotech, NTT DATA, PK, Reveal Group, Virtusa, and Zensar — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals select the right one for their needs.

The State Of Robotic Process Automation Maturity In Asia Pacific
Report
February 1st, 2021 7 min read

Firms in the Asia Pacific (APAC) region were not the first to the robotic process automation (RPA) party. However, they have been drivers for a recent and sustained surge of interest. To understand the maturity level of RPA programs in the region, we surveyed 45 companies in Asia Pacific with tenured RPA programs. This report summarizes our findings from this survey.

Research Coverage

Planned Research

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October 19th, 2021 - October 20th, 2021 Forum

Technology & Innovation APAC 2021

The Forrester Technology & Innovation Forums 2021 will show you how to be bold, be different and create a future that’s unlimited. Join us for the APAC Forum October 19–20, 2021. Register now to learn how to adapt to change with confidence and purpose.