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Interest in case management has climbed higher throughout 2010. Drivers include: 1) an increased need to manage the costs and risks of servicing customer requests — like loans, claims, and benefits; 2) a greater emphasis on automating and tracking inconsistent "incidents" that do not follow a well-defined process; 3) new pressure on government agencies to respond to a higher number of citizen requests; 4) new demands that regulators, auditors, and litigants place on businesses to respond to external regulations; and 5) the increased use of collaboration and social media to support unstructured business processes. Forrester is midway through a Forrester Wave™ evaluation of the top dynamic case management products and has interviewed more than 30 enterprises that are implementing case solutions. This teleconference provides insights on these efforts.
Agenda:
Vendors mentioned: Actionbase, Apian, Cordys EMC, Global 360, IBM, Pegasystems, Singularity, Sword Ciboodle
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Interest in case management has climbed higher and higher throughout 2009. Drivers include: 1) an increased need to manage the costs and risks of servicing customer requests — like loans, claims, and benefits; 2) a greater emphasis on automating and track
Enterprise architecture is an important organizational interlock for security teams. To help better understand this, Vice President, Research Director Charlie Betz and Senior Analyst Carlos Rivera walk us through their research on the opportunities for collaboration between enterprise architecture and security to help security professionals better understand what the crossover is and what CISOs need to know to have a collaborative partnership. In this fireside chat, we identify links between Charlie’s research on enterprise architecture with the priorities of the security organization.Key takeaways:How enterprise architecture can help support the security teamHow security can help support enterprise architectureHow enterprise architecture can be an important stakeholder in Zero TrustTarget audience level: intermediate
So, your enterprise wants to become data-driven. You can implement the best data platforms, hire great people, and use the most sophisticated analysis techniques, but it’s all for naught if faulty analysis and human cognitive biases get in the way. The result? Poor business insights and data-driven decisions. Join this webinar to learn about seven data analysis failures to avoid. How many of these seven do you and/or your organization succumb to?Key takeaways: How human cognitive biases can lead to poor data analysis Seven data analysis failures to avoid (or exploit) Target level audience: beginner and intermediate
Cloud workload security (CWS) — including cloud security posture management, container security, and cloud workload protection — plays a very important role in migrating and maintaining security for cloud workloads. This webinar provides a market overview and high-level best practices for CWS deployment. Key takeaways: Get an overview of Forrester's cloud workload security evaluation. Review vendor profiles. Learn best practices. Discover Forrester’s predictions. Target audience level: beginner and intermediate
