Log in to watch this webinar
Client log in
Welcome back. Log in to your account to continue.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this webinar
This webinar is available for purchase ($250).
Description
Interest in case management has climbed higher throughout 2010. Drivers include: 1) an increased need to manage the costs and risks of servicing customer requests — like loans, claims, and benefits; 2) a greater emphasis on automating and tracking inconsistent "incidents" that do not follow a well-defined process; 3) new pressure on government agencies to respond to a higher number of citizen requests; 4) new demands that regulators, auditors, and litigants place on businesses to respond to external regulations; and 5) the increased use of collaboration and social media to support unstructured business processes. Forrester is midway through a Forrester Wave™ evaluation of the top dynamic case management products and has interviewed more than 30 enterprises that are implementing case solutions. This teleconference provides insights on these efforts.
Agenda:
- Dynamic case management in context
- Findings from case management research
- Review of dey DCM providers in the market
Vendors mentioned: Actionbase, Apian, Cordys EMC, Global 360, IBM, Pegasystems, Singularity, Sword Ciboodle
Technical information
You'll receive an email with dialing and Webex instructions prior to the Webinar.
Webinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.