Colleen serves customer experience (CX) leaders. She focuses on helping customers build voice-of-the-customer (VoC) and CX measurement programs. Her research also focuses on customer feedback management (CFM) vendors and related technology.
This report will help VoC program leaders make the case to create a program for closing the loop with customers.
This report answers the most common questions about closing the customer feedback loop that we hear from CX professionals.
This report outlines four key activities all VoC programs should implement and provides suggestions for companies at three levels of program maturity.
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.
