Dave Frankland,

Dave Frankland

Vice President, Research Director

Dave is a vice president and research director serving B2B leaders focused on post-sale customer engagement and content strategy and operations. His analyst teams help clients succeed at customer marketing, customer success, and customer experience (CX), as well as content and communications innovation, strategy, and development.

Previously at Forrester, Dave was an analyst and research director helping customer intelligence professionals better understand and engage with their customers.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research