Shannon Germain Farraher,

Shannon Germain Farraher

Senior Analyst

Shannon Germain is a senior analyst supporting the healthcare vertical at Forrester. Her research helps healthcare organizations improve workforce efficiency and leverage digital technologies to optimize clinical workflows and patient outcomes. Her research agenda focuses primarily on the new care continuum with a particular emphasis on clinician experiences and the future of work in the provider space. A licensed registered nurse, she also spearheads Forrester’s clinician burnout, hospital-at-home, clinical decision support, and virtual care research.

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

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October 6th, 2025 3:00 PM - 3:45 PM Webinar

Strategic Tech And Trusted Partners: Building The Intelligent Healthcare Organization

In today’s rapidly evolving healthcare landscape, organizations must transform into intelligent healthcare organizations (IHOs) to meet rising expectations from both employees and patients. This webinar explores how becoming an IHO is not a final destination but an ongoing practice that requires more than just technology investment. It involves reimagining workflows, delivering personalized content, building resilient strategies, and fostering intuitive interactions.Despite challenges like internal skill gaps and weak vendor relationships, healthcare leaders can overcome these barriers by adopting Forrester’s Intelligent Healthcare Organization Framework. This approach empowers leaders to evaluate technology with a functions-first mindset and build strategic partnerships. Join us to learn how to infuse clinical intelligence across your enterprise and drive meaningful transformation.Key takeaways: Discover Forrester’s Intelligent Healthcare Organization Framework, a strategic model designed to guide healthcare leaders through the transformation into intelligent, adaptive organizations.Learn how to prepare for the future through smarter tech decisions, including how to evaluate enterprise technology with a functions-first mindset and build resilient, purpose-driven partnerships.Target audience level: intermediate