Shannon Germain

Senior Analyst

Forrester Bio

Author Insights


Medicaid Unwinding Highlights Key Lessons In Member Engagement

Shannon Germain April 14, 2023
Medicaid redetermination has kicked off, bringing the challenges of member engagement broadly into the spotlight. This blog offers three key ways that insurers can improve member engagement.

New Research: Filter The Fanfare Of Clinician Workforce Technologies

Shannon Germain April 6, 2023
Learn which cutting-edge technologies actually have an impact on workforce productivity.

Your Clinician Experience Will Steer Quality Care And Outcomes

Shannon Germain April 20, 2022
I recently joined Forrester as a senior analyst supporting the healthcare vertical, building on my experience as a nurse and healthcare product architect. To learn more about my background, check out my full bio here. From an early age, it was apparent to me that my passion lies in providing care for patients. When I […]