Agenda
How To Sustain Momentum In A Post-COVID-19 World
In this keynote session, Forrester analysts will explore:
- Why firms must continue to accelerate digital transformation
- How to align digital and business strategies to sustain digital momentum in a post-COVID-19 world
- What the future of financial services holds
Speakers:
Zhi-Ying Barry, Senior Analyst
Oliwia Berdak, VP & Research Director
Jacob Morgan, Senior Analyst
*Webcast has concluded, on-demand version is now available*
How To Reinvent Lending
COVID-19 is challenging how lenders operate at every part of the lending value chain. To address these challenges, some lenders have begun to digitize parts of the origination and onboarding journey. However, most haven’t embarked on a holistic transformation of the borrowing journey.
Join this session to understand the process and cultural gaps that exist in small business, home and consumer lending and the digital capabilities that digital execs need to build to transform.
Speaker: Zhi-Ying Barry, Senior Analyst
*Webcast has concluded, on-demand version is now available*
The Future Of Insurance
The rapid advancement of digital technology is ushering in new ways to sell, buy, administer, and service insurance. New entrants, with their nimble, digital-first operating models, are challenging the status quo.
Join this session to explore how digital leaders at insurance firms must reinvent their companies to become fundamentally digital, from underwriting to claims settlement in order to maintain competitiveness.
Speaker: Jeffery Williams, Senior Analyst
*Webcast has concluded, on-demand version is now available*
The COVID-19 Pandemic Alters The Payment Industry For Good
The COVID-19 pandemic has driven consumers toward digital payments globally and changed spending patterns due to personal and macroeconomic uncertainty. Many of these changes will persist, and the effects will present banks and payments firms with opportunity — but also considerable challenges — for years to come.
Join this session to understand the impact of consumer behavior changes on payments and how you can adapt your strategies to meet the challenges ahead.
Speakers:
Meng Liu, Analyst
Jacob Morgan, Senior Analyst
*Webcast has concluded, on-demand version is now available*
How To Elevate Superannuation Experiences To Earn Customer Loyalty
Customer loyalty influences how likely customers stick with their superannuation provider, how often they engage with the brand and whether or not they recommend it. Join this session to understand:
- How well do leading Australian superannuation firms earn loyalty with the quality of their customer experience (CX)
- How you can assess the ease, effectiveness and emotions evoked by superannuation digital experiences
- How global leading financial planning firms deliver superior digital experiences
- How you can use Forrester’s CX Index and Digital User Experience Review to inform your ongoing improvement efforts
Speakers:
Zhi-Ying Barry, Senior Analyst
Riccardo Pasto, Senior Analyst
*Webcast has concluded, on-demand version is now available*
