Trends Report

COVID-19 Has Grounded Airlines And Hit Their Pockets, But They Can Soar Again If They Learn The Right Lessons

March 26th, 2020
Tom Mouhsian, Principal Analyst
Tom Mouhsian Principal Analyst

Summary

Airlines are frantically cutting costs amid the unprecedented liquidity crisis . The entire ecosystem connected to travel is under tremendous pressure. Extraordinary times bring extraordinary deeds, and airlines serve great examples. Psychological resilience, compassion, and good business sense lead the way forward. It’s time to look at ‘loyalty’ using a mirror. Now is the best time to earn it and the worst time to lose it. Digital transformations will take on a whole new meaning, and new solutions come to the fore.

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