Trends Report

Use Customer Experience To Defend Yourself Against Reliance Jio Platforms’ Digital Services Juggernaut

December 9th, 2020
Sanjeev Kumar, null
Sanjeev Kumar
Amit Bhatia, null
Amit Bhatia
With contributors:
Ashutosh Sharma , Frederic Giron , Sukriti Dangi

Summary

Digital business leaders operating in India must know how to compete with Jio Platforms’ very new but large digital services platform. Jio Platforms’ ambitions focus on many areas, such as media, healthcare, education, and gaming, as it aspires to become a gateway to digital services for Indian consumers. Jio’s digital services will face stiff competition from existing providers in their respective categories. Digital business leaders must build a strong customer experience for their offerings to compete with Jio. Read After Telecom, Reliance Is Looking To Disrupt Retail In India and schedule an inquiry for more guidance.

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