Vision Report

Intelligent Automation (RPA Plus AI) Will Release $134 Billion In Labor Value In 2022

Embrace Six Success Drivers To Own The Future Of Work

February 21st, 2020
With contributors:
Glenn O'Donnell , J. P. Gownder , Amanda Lipson , Diane Lynch

Summary

Enterprises can realize significant value from application of intelligent automation (IA), a top agenda item. But to do so, they must align and focus automation technologies on the work personas that can benefit the most. This report for CIOs explains the best investment approach for the five work personas that drive knowledge and administrative work. We also define the six most important future-of-work success factors.

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