Best Practice Report

The Forrester Digital Experience Review™: Government Of Canada Mobile Websites, Q3 2022

Canadian Government Mobile Websites Have Room For Improvement

September 19th, 2022
Judy Weader, Principal Analyst
Judy Weader Principal Analyst
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
Senem Guler Biyikli, PhD, Analyst
Senem Guler Biyikli, PhD Analyst
With contributors:
Ian Jacobs , Wesley Patterson , Tiffany Do , Shayna Neuburg

Summary

The Forrester Digital Experience Review™ (DXR) evaluates the digital experience of the government of Canada’s mobile sites across more than 40 criteria. The pressure is on for government agencies to continuously improve online experiences, as an increasing number of government services are delivered wholly or partially via government websites. This report helps government digital leaders identify best practices and understand which Canadian government mobile web experiences they need to improve to support consistent customer experiences and agency mission success.

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