Judy Weader

Senior Analyst

Judy's research covers a variety of areas critical to establishing, funding, and scaling the customer experience (CX) function, including CX governance, CX prioritization, the ROI of CX, and CX strategy. Her varied background also extends her coverage into healthcare CX and government CX and EX, as well as evaluations of digital user experiences.

The Forrester CX Strategy Assessment Tool
Tool
August 2nd, 20211 min read

This interactive tool enables CX professionals to test the strength of their strategy work, identifying what works well and where there is room for improvement.

TJ Keitt

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.