Judy Weader

Senior Analyst

Judy's research covers a variety of areas critical to establishing, funding, and scaling the customer experience (CX) function, including CX governance, CX prioritization, the ROI of CX, and CX strategy. Her varied background also extends her coverage into healthcare CX and government CX and EX, as well as evaluations of digital user experiences.

Tool
August 2nd, 20211 min read

This interactive tool enables CX professionals to test the strength of their strategy work, identifying what works well and where there is room for improvement.

TJ Keitt

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
December 12th, 2021 11:30 a.m. - 12:10 p.m. Webinar

Annual Checkup: How Healthcare Firms Can Build Their CX Wellness Plan For 2022

Join Forrester senior analyst Judy Weader and principal analyst Pete Jacques to hear highlights from The US Health Insurers Customer Experience Index (CX Index™), 2021 and to learn about the significant improvement the industry has made over the past year. Participants will also be introduced to the nine healthy customer experience (CX) habits healthcare firms should adopt in the new year. Key takeaways: Learn which health insurers landed atop Forrester’s CX Index rankings and what these firms do that sets them apart in the field. Understand key experience drivers for the health insurance industry. Learn the nine healthy CX habits that healthcare firms should incorporate into their CX wellness plan. Target audience level: all levels