Best Practice Report

The Forrester Digital Experience Review™: US Government Mobile Websites, Q3 2022

Federal Mobile Websites Have Room For Improvement

September 19th, 2022
Judy Weader, Principal Analyst
Judy Weader Principal Analyst
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
Senem Guler Biyikli, PhD, Analyst
Senem Guler Biyikli, PhD Analyst
With contributors:
Ian Jacobs , Tiffany Do , Ian McPherson

Summary

This Forrester Digital Experience Review™ (DXR) evaluates the digital experience of US government mobile sites across more than 40 criteria. The pressure is on for government agencies to continuously improve online experiences, as an increasing number of government services are delivered wholly or partially via government websites. This report helps government digital leaders identify best practices and understand which US government mobile web experiences need to be improved in order to support consistent customer experiences and agency mission success.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.