This report introduces Forrester’s global Employee Experience Index (EX Index™), a key measure that describes the EX impact on a company’s efforts to improve its Total Experience Score. The EX Index evaluates employee sentiment about how organizations empower, enable, and inspire workers, leading to increased retention, effectiveness, and innovation readiness. Each organization is categorized relative to its global industry peers to capture the impact that EX has on the organization’s ability to reach its goals related to brand experience (BX) and customer experience (CX). Organizations are either helped or hurt by their EX as they work to grow with both noncustomers and customers.