Employers aren’t successfully equipping their employees with the understanding, skills, and ethics to succeed in a world of AI. And it’s becoming a bottleneck that inhibits productivity and return on AI investment. We measure this with AIQ, Forrester’s artificial intelligence quotient, and we’ve got alarming new data pointing toward one conclusion: Employees lack sufficient AIQ to thrive in the era of AI. We’re helping dozens of clients survey thousands of employees to understand their current AIQ. But once armed with that data, how do you design an effective AI learning approach?Join James McQuivey, PhD, as he leads a discussion with J. P. Gownder and Katy Tynan based on their years of guiding clients through workforce technology and now AI readiness decisions, drawing from their newly updated research on AI learning that you can act on now.Key takeaways: Learn what AIQ is and how it can help you understand your employees’ AI readiness. Understand why training isn’t the same thing as learning, and how to promote the latter. Hear what dozens of peer companies are doing to design AI learning approaches. Learn what works (and what doesn’t) in learning program design.Get a shortlist of things you can do right now to improve AI readiness in your team.Target audience level: all levels

Join Forrester principal analyst Judy Weader, Forrester principal analyst Arielle Trzcinski, and Forrester VP and research director James McQuivey as they discuss the results of our 2026 research into the total experience for US health insurers. This webinar covers the components of the Total Experience Score — Customer Experience Index (CX Index™) and Brand Experience Index (BX Index™) — as well as Forrester’s brand-new Employee Experience Index (EX Index™) and the state of trust for this industry.Key takeaways: Learn about the key ratings of total experience, customer experience, brand experience, and employee experience.Understand the impact of trust on quality perception and loyalty.Understand the impact of employee experience on total experience.Target audience level: all levels

Accelerate innovation with deeper insights about why layer zero experiences are important, when they will mature, and how organizations are beginning to experiment with them. Layer zero experiences use AI to coordinate interactions across apps, devices, and brands, translating intent directly into action without traditional interfaces. In this webinar, we share the latest expert insights, practical examples, and key steps you and your team can take. Join us to learn how this new engagement model could reshape customer experiences.Key takeaways: Gain an understanding of how layer zero experiences change digital engagement.Identify customer journeys best suited for AI orchestrated experiences.Learn early steps to prepare for cross brand and cross device orchestration.Target audience level: all levels