Best Practice Report

Disrupting Finance: Digital Banks

Digital Banks Offer A More Compelling Digital Banking Experience

May 2nd, 2019
Aurelie L'Hostis, Principal Analyst
Aurelie L'Hostis Principal Analyst
Benjamin Ensor, null
Benjamin Ensor
With contributors:
Oliwia Berdak , Peter Wannemacher , Sneha Dawda , Sam Bartlett

Summary

Over the past decade, a wave of new digital banks like Kakao Bank, Monzo, N26, Nubank, Revolut, and Tinkoff have launched, competing to win customers with better digital customer experiences than established banks. These digital banks have embraced mobile to create differentiation, using digital touchpoints to offer simple, convenient, and more personalized customer experiences combined with relevant guidance and advice. Read this report to learn about the leading digital banks, assess their disruptive potential, and understand how to outsmart them. This report was originally published in June 2014; Forrester reviews and updates it periodically for continued relevance and accuracy.

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