Aurélie is a senior analyst in Forrester’s financial services practice. Her research concentrates on the impact of technology on customer behaviors and expectations and financial firms’ business models. Aurélie helps financial services executives develop and execute on strategy, deliver superior customer experiences, and digitally accelerate their business. She has a strong interest in helping firms embrace sustainability and develop their financial well-being strategy. She is based in the UK and has global coverage.
In addition to speaking at Forrester forums and events, Aurélie speaks regularly at global industry events, including the EFMA’s conferences and Finovate. She is a regular Forbes contributor and is often asked to comment on areas relevant to her research coverage for American Banker, Bloomberg, CNBC, the Financial Times, the Guardian, and Les Echos.