Trends Report

Digital Banks Will Push Hong Kong's Traditional Banks To Move Into The Digital Era

Customers Are Not Satisfied With Mobile Banking From Existing Banks

September 20th, 2019
Meng Liu, Senior Analyst
Meng Liu Senior Analyst
With contributors:
Frederic Giron , Aurelie L'Hostis , Benjamin Ensor , Nancy Lin , Han Bao , Bill Nagel

Summary

The arrival of digital-only banks will change the landscape of Hong Kong's banking industry. Digital business professionals at both new digital banks and traditional banks in Hong Kong need to understand how to cope with the heightened expectations customers have of digital services and the intensified need to provide innovative financial services.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.