Meng Liu

Analyst

Meng’s research focuses on fintech, payments, banking, and fraud management research. He has provided advice to over 30 global leading financial institutions and fintechs based on his research and expertise. His reports are frequently quoted by mainstream media, including Forbes, CNBC, The Business Times, and Bank Innovation. He has spoken at global financial services events such as Sibos and Hong Kong Fintech Week, as well as on news networks including CNA. He has been named one of the “Top 100 Global Influencer Voices In Fintech.”

The State Of Digital Banking In Japan, 2021
Report
September 7th, 20211 min read

This report shows digital banking pros in Japan how to accelerate their digital transformation by focusing on best practices and the four pillars of digital business: digital experience, digital operations, digital ecosystems, and digital innovation.

Q&A: Decoding The Digital Yuan
Report
July 13th, 202114 min read

This report helps business and technology executives at financial services firms and companies that provide digital platforms understand what the digital yuan entails and how they need to adapt their digital business strategy.

Customer Journey Mapping For Corporate Banking In China
Report
June 23rd, 20219 min read

While corporate banks recognize the importance of customer centricity, few banks have embedded customer experience (CX) principles into their operating models. Customer journey mapping (CJM) can help CX professionals in corporate banks identify key pain p

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.