Best Practice Report

Forrester Infographic: Don’t Go Shopping Without A List — Buy Smart City Apps Strategically

January 16th, 2020
Michele Pelino, Principal Analyst
Michele Pelino Principal Analyst
Jennifer Belissent, PhD, null
Jennifer Belissent, PhD
With contributors:
Glenn O'Donnell , Renee Taylor-Huot , Amanda Lipson , Katie Hampton , Diane Lynch

Summary

Government leaders must improve the services they deliver to their constituents. Many have launched initiatives that require upgrades to existing infrastructure and investments in new applications. New applications to address citizens’ needs and enhance operational processes offer choice but also create confusion. This infographic highlights key trends in government transformation and smart city application adoption and provides guidance on how to coordinate application strategy across multiple stakeholders.

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