Michele is a member of Forrester's infrastructure and operations research team. Her expertise focuses on internet of things (IoT) platforms, services, applications, and vendors, as well as 5G networks, edge computing solutions, automation technologies, and location-based services to extend IoT deployment among enterprises in many vertical markets. Michele's IoT research spans IoT software platforms; IoT services, devices, and technologies; IoT applications in smart buildings, smart cities, sustainability, environmental monitoring, supply chain, and fleet management; IoT solutions in retail, healthcare, manufacturing, transportation, and logistics; and IoT use cases to enable IT, operations, employee experience, and customer support. Her research also focuses on 5G networks, edge computing, automation, and enterprise mobility initiatives that extend IoT solution deployment.

Michele delivers strategic guidance to Forrester's enterprise and vendor clients by identifying IoT platforms, services, applications, and solutions and determining the impact of IoT solutions on infrastructure, operations, employee experience, and customer support. Michele also guides clients by providing insight into IoT solutions to enable smart buildings, smart cities, sustainability, and industry IoT use cases in retail, healthcare, manufacturing, transportation, logistics, telecommunications, and industrial environments. She also focuses on strategic issues facing enterprise stakeholders and the telecom industry, gauging the effect of new competitors, new business models, and new technologies, including IoT solutions, 5G networks, edge strategies, and location services.