Trends Report

Your Automation Psychology And Roadmap Just Shifted Gears

Ease The Pain With A Skills-Based Future-Of-Work Plan

May 29th, 2020
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , Amanda Lipson , Diane Lynch

Summary

COVID-19, the psychology and investment patterns for automation has changed overnight. Priority has shifted to automations that can deploy rapidly, lower costs, support remote execution of business, and build resilience Enterprises now need to prepare for a burst of activity that targets cost take-out and resilience but maintains necessary guardrails. This report helps technology leaders redraw their automation roadmaps and apply intelligent automation to a skills- and persona-based view of the workforce.

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