Best Practice Report

The Forrester AI Disruption Model: Category Analysis

AI’s Impact On 17 Technology And Service Categories

Summary

This report presents a detailed analysis of the Forrester AI Disruption Model applied to 17 technology and service categories, comprising more than 200 technology and service markets that Forrester covers. In this report, we answer a central question: At the frontier, does AI automate or substitute for the problem the market solves (disrupt), does AI make the capability in that market more important (accelerate), does AI force a shift in the market (contest), or does AI make little or no difference (neutral)?

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