What's the biggest mistake CX orgs make? Listening to their gut. If you want to design experiences that strengthen customer loyalty, listen to this episode about user research featuring Senior Analyst AJ Joplin.
Forrester's B2B Summit North America
Join us for this year's premier event for B2B marketing, sales, and product leaders. Hear the big ideas, and explore the models, frameworks, and tools that will help you chart your path to growth and success.
As a CIO, do you dread talking to your chief risk officer about emerging technologies? In this episode, you’ll learn how to lead that conversation effectively from Principal Analysts Renee Murphy and Sara M. Watson.
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