CES Takeaways, Google’s New Cookie Policy & More

2020: The Year Of Digital Products

In the next two years, digitally mature companies will shift focus from digital transformation to digital product development. What will it take for them to execute?




The Best And Worst Of Branding In 2019

Vice President Dipanjan Chatterjee reviews three brands that shined and three that lost luster in 2019, and what to watch in 2020.



CES 2020: Key Takeaways For Retailers

Analyst Jennifer Wise reviews some of the AI, computer vision, and robotics technologies making news at CES.



Google Takes Aim At Third-Party Cookies — Here’s Our Take

Three analysts debate the impact of Google’s recent announcement that it will deprecate third-party cookies in the next two years.


CX North America 2020

We’re launching Forrester’s biggest CX event to date. CX North America is designed to inspire and enable the next step in your CX journey.

50 Forrester analysts.
1,500 CX industry leaders.
June 16-18 | New York City.

Register by Jan 31 for Super Early Bird Pricing



How (And Why) To Leverage CX Champions Programs

CX organizations are realizing they can’t meet their goals in a silo. Analyst Angelina Gennis discusses how CX champions programs can catalyze CX transformation.


2020: Agencies Turn Inward To Meet Performance Demands

Pressures on marketing leaders to deliver better brand experiences are forcing agencies to evolve. Principal Analyst Jay Pattisall discusses the changes ahead for agencies in 2020 and beyond.

Webinar: Predictions 2020

2020 will be marked by volatility and rapid change — and a healthy dose of built-up potential energy. Join Forrester thought leaders to explore the dynamics that will shape 2020 and beyond in this complimentary online event.



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