Key Takeaways From Forrester’s Customer Service Executive Roundtable

Twenty-two customer service executives share their victories and challenges during the coronavirus pandemic. Get the top takeaways from this conversation about customer service during COVID-19.

The Executive’s Guide To The Future Of Work

The global pandemic has forced firms to focus only on immediate needs. How will that affect you down the road? Read our new guide for the vision and tools you need to keep one eye on the horizon while addressing short-term priorities.

Podcast

The Future Of Advertising

The Wild West days of digital advertising are over. The next phase of advertising will focus on the customer experience. In this episode of What It Means, we feature Vice President and Principal Analyst Joanna O’Connell’s recent CX North America keynote discussing the future of advertising. 

Podcast

Scaling RPA The Smart Way

The COVID-19 pandemic has increased interest in robotic process automation (RPA), while its biggest challenge remains scale. In this episode, Vice President and Principal Analyst Craig Le Clair and Principal Analyst Leslie Joseph discuss the challenges of and solutions to scaling RPA at this crucial time.

CX Metrics For Alignment And Change Management

Inspiring behavior change is one of the toughest and most critical parts of a CX professional’s job. How do you get employees to adopt customer-centric behaviors? How do you get executives excited about CX? The answer to both questions can be found in your metrics. Learn more in this complimentary webinar.