Future Tech Demands, Federal CX Scores, Savvy Sales Plans, And More

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Oct 14 2020

Preparing For The Future: The 2020s Will Demand More From Your Tech

The 2020s announced their arrival with a bang this year. Find out what IT leaders can do to better align their tech stack to the coming wave of risks and changes.

The Future Of Buying Is Using

The shift toward consumers expecting and rewarding experimentation is motivating companies to focus on product as their engine of growth.

US Federal CX Eked Out A New High But Still Trails The Private Sector

Federal CX scores increased slightly in the 2020 CX Index. Discover what customers thought of federal agencies from the National Park Service to the IRS in this blog post.

How To Create A Sales Plan While Dodging The Curveballs The World Keeps Throwing

For sales leaders at emerging companies, coupling a clear purpose with agile approaches is crucial for 2021 planning.

PODCAST

The Role Of Technical Debt In The New Normal

OCT 8 2020

Is the big push to digital transformation the end of technical debt? In this episode, VP and Principal Analyst Brian Hopkins discusses the issue in light of pandemic-driven digital trends.

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The Future Of B2C Business Models

Discover how innovative pricing and distribution models are changing consumers’ expectations of B2C brands, and why customer retention is becoming even more critical. Register now for this complimentary webinar featuring VP and Principal Analysts Sucharita Kodali and Joe Stanhope.

PODCAST

How B2B Marketing Leaders Can Plan For The Unpredictable

OCT 1 2020

How do you proactively plan at a time when so little is certain? On this week’s What It Means, Vice President and Research Director Jennifer Ross and Principal Analyst Adele Sweetwood explain how B2B marketing leaders can guide their organizations through an unpredictable year ahead.

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