Enhance And Prove The Value Of Your Customer Experience Strategy
Discover how to grow and measure your CX capabilities in Europe without overextending your team or running afoul of privacy regulations. Watch the webinars on-demand to get complimentary insights on achieving business goals through superior CX.
We’re making a call: The Biden administration should create a federal chief customer officer role. VP and Principal Analyst Rick Parrish joins to explain why now is the perfect time and why federal agencies should prioritize customer experience.
CX APAC 2021
Join us at this must-attend conference that will bring together CX and data-driven analytics to help CX practitioners in the region become smarter, more agile and more informed as they shape the customer journey now and drive business growth into the future.
Healthcare’s Gone Virtual, And There’s No Going Back
MAR 18 2021
The massive spike in virtual health visits in 2020 wasn’t a passing phenomenon. On this week’s What It Means, Principal Analyst Arielle Trzcinski explains why virtual care is here to stay and what the implications are for patients, providers, and insurers.
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